Best Practices


A Guide for Planning and Providing Francophone Long-Term Care Services is intended for all those involved in planning, advocating for, and providing Francophone health services in Ontario and other provinces. The French Health Network of Central Southwestern Ontario, in partnership with Entité 4, Bendale Acres, the City of Toronto, the Fédération des aînés et des retraités francophones de l’Ontario (FARFO) and Reflet Salvéo, sought to analyse the Pavillon Omer Deslauriers model at Bendale Acres Long-Term Care (LTC) home and a few others from across Canada that have been effective in minority Francophone situations and to develop practical resources to support the adoption of similar models.

The Guide highlights:

  • The main factors for why Francophone seniors are not consistently receiving FLHS
  • The need for French language LTC services in the Greater Toronto area
  • An optimal model, including 6 key attributes and resources
  • Ten steps to implement a Francophone cluster within LTC
  • Five things frontline staff can do to improve linguistic access.

The information and tools are also beneficial for other community and residential care providers serving Francophones as well as seniors from other language minority groups.

Project overview: Optimal model for francophone long-term care






Download the full report and resources

Note : This report contains several links to Internet resources, which may be blocked by your Acrobat/Adobe Reader. These links have all been verified by the French Health Network of Central Southwestern Ontario and several partners in this project. Please see these instructions from Adobe to allow access to Internet links in PDFs.